California Casualty Management Company Customer Care Specialist in Colorado Springs, Colorado
You ve never met a problem you can t solve and you have the ability to putyourself in a customer s shoes, seeing issues from all sides. We see youas discovering an outstanding career with California Casualty, wherecustomer service is our top priority.Having at least 2 years customer care experience, preferably in ahigh-volume Call Center, means you understand the importance of connectingwith your clients, whether by phone, in writing or by email. You know howto provide them with accurate product and service information, come up withsolutions that benefit both them and the company, handle complex billingsituations and take the opportunity to sell other products and services thatmight be beneficial. Sometimes the people you deal with can be difficult,but your sound judgment and professionalism will enable you to resolve issuesdiplomatically.California Casualty is committed to meeting the insurance needs of theprofessionals who serve the public good in a variety of ways firefighters,law enforcement, state troopers, educators and others. As a member of ourteam, you can take special pride in knowing that while you re building asuccessful career, you re also serving this dedicated group of people.We are looking for a results-focused individual with outstanding customerservice, listening and verbal/written communication skills, and theability to create a unique customer experience on every call. This positionrequires:*Computer proficiency*Strong multitasking and interpersonal skills**Monday - Friday, 10:30 a.m. to 7:00 p.m. with rotating Saturdays9:00 a.m. to 1:00 p.m. Training hours are Monday - Friday, 8:30 a.m. 5:00 p.Minimum starting hourly salary $ $18.50 + DOE.