T-Mobile USA, Inc. Customer Service Associate Expert - Colorado Springs in Colorado Springs, Colorado

Job DescriptionBe the Expert. Revolutionize Wireless.Welcome to the Un-carrier. T-Mobile is changing wireless for good and nowwe're changing Customer Care for everyone. T-Mobile is doing something thecarriers can't. We're bringing together a Team of Experts to give ourcustomers an experience unlike any other. We're breaking all the rules andputting customers first. No more talking to machines, no more transfers.Customers have their own team ready to resolve whenever and however they want.And you're invited to join the revolution to be Famous for Care.Associate ExpertBring your smarts, individualism and your passion to the coolest role incustomer care today - hands down! Being an Expert is about creatingexperiences that make customers happy and want to stay longer by buildingtrust through resolution. We'll count on you to deliver the Un-carrierexperienYour career with us will begin as an Associate Expert and after proving yourskills, you'll have opportunities to promote to Expert and eventuallybecome a Sr. Expert! We want T-Mobile to be your career destination. We'llpartner with you to grow your career by providing ongoing opportunities tohone your skills and achieve your career aspirations.Okay, wait, we know what you're thinking: how do I become an Expert ifI'm just joining T-Mobile? Great question. Here's the deal: bring yourpassion for customers and excitement for technology - we'll invest in you tobecome the Un-carrier Expert you were meant to be.ResponsibilitiesHere's what we'll count on you to do:* Create happy customers - we were named #1 in customer satisfaction everymonth in 2016 by Nielsen. So we are all about the customer experience andowning customer issues with the tools, knowledge and support to resolve.* Provide exceptional service so customers stay longer - we bring our lifeexperiences, knowledge and passion for exceptional service to all we do. Wepersonalize every interaction and provide solutions to take care of ourcustomers and create lifelong T-Mobile fans.* Offer thoughtful product and service recommendations - we makerecommendations that make sense for our customers in helping them get the mostout of their Un-carrier experience.* Have serious fun - we don't take ourselves too seriously. Changingwireless for good is what we do and we love having fun doing it!QualificationsWhat we're looking for in an Expert:* You have a High School diploma or GED* You're a pro on the computer* You know how to juggle multiple tasks at the same time* You have an excitement about mobile devices and/or technology* You have the flexibility to work any shift, including nights andespecially weekends* Ability to embrace change and adapt as we continue to define this new role* Ability to read and follow instructions for specific customer resolutiontasks* Ability to exercise basic judgment in identifying and implementing solutionsto customer concerns and inquiries with supervision and guidance from managers* Ability to work as part of a team to achieve individual and team results* Completes training requirements to learn new skills and processes, growknowledge of systems, and develop proficiency on company values,organizational requirements, and competencies needed for the Expert role* Also responsible for other duties/projects as assigned by businessmanagement as neededCome on. You know this is the challenge you've been looking for. Take theplunge and apply today. We offer incredible benefits, competitive pay andbonuses, and the chance to build a career that you can take in any directionyou want to go! Let's do this already!Minimum Qualifications* At least 18 years of age* Legally authorized to work in the United States* High School Diploma or GED* Pre-employment background screenCompany ProfileAs America's Un-carrier, T-Mobile US, Inc. (NASDAQ: "TMUS") isredefining the way consumers and businesses buy wireless services throughleading product and service innovation. The company's advanced nationwide 4Gand 4G LTE network delivers o