Rocky Mountain Bank And Trust Customer Service Rep (Teller And New Accounts) in Colorado Springs, Colorado
Essential Functions1. Conduct daily customer account transactions including processingdeposits, withdrawals, fund transfers, change orders and loanpayments, selling cashier checks, money orders, cashing checks andpreparing bank forms.2. Balance assigned cash drawer and account for all negotiable instrumentsand/or other cash items.3. Cash checks and pay out money after verifying that signatures arecorrect, that written and numerical amounts agree, and accounts havesufficient funds.4. Review customer s deposits for possible holds and obtain approval fordeposits greater than $5000.5. Verify checks and cash for deposit and check accuracy of deposit slips.6. Examine checks for endorsements and to verify other information such asdates, bank names, identification of persons receiving payments and thelegality of the documents.7. Enter customers transactions into computers in order to recordtransactions and issue computer-generated receipts.8. Arrange monies received in cash drawers according to denominations in aneat and orderly fashion.9. Process transactions such as night deposits and incoming mail.10. Resolve problems or discrepancies concerning customers accounts.11. Explain, promote or sell products or services such as money orders,cashier s checks, debit cards, and deposit accounts.12. Direct customers to appropriate personnel for personal and business loans.13. Perform clerical tasks such as typing, filing and answer telephone.14. Maintain teller drawers within assigned limits and buy and sell cash tovault as needed.15. Carry out special services for customers such as ordering bank cards andchecks.16. Follow all BSA, OFAC, and Compliance regulations, policies and procedures.17. Assist with balancing ATM, Vault, Coin counter, teller cashdispenser, counting cash, and deposit capture.18. Follow all security and privacy procedures, and follow the banksIdentity Theft Prevention Program19. Open new accounts.20. Setting up customers for online banking and assisting them as needed.21. Ordering debits cards for customers and assisting with activations andquestions as needed.Standards of Performance1. Complete 100% of customer transactions with 100% accuracy2. Balance drawer with no overage or shortage.3. Provide excellent customer service while handling discrepancies for thecustomer in an accurate and precise manner.4. Communicate with customers in a friendly, professional manner.Other FunctionsExperience/EducationHigh School Diploma with a minimum two (2) years experience in a communitybank setting, with a minimum of six (6) months teller experience is preferred.Knowledge, Skills, AbilitiesSolid customer service skillsSolid communication skillsBasic knowledge of accounting and banking principlesBasic math skillsBasic trouble shooting skillsBasic computer skillsSupervisoryNoneFinancialNoneEquipmentNormal business equipment including computer, fax, and telephone.Physical Working ConditionsWork is in a normal banking office environment.Physical Effort RequiredShould be able to lift up to 50lbs.