Rotech Healthcare Inc. Customer Service Representative I - Medical in Colorado Springs, Colorado
Job Description OverviewJoin the Leader in the Home Healthcare Industry!Let us be Your Road to SuccessRotech Healthcare Inc. is seeking a dedicatedCustomer ServiceRepresentativewho wants to be part of a company that makes a difference inpatients' lives. As akeymemberoftheCustomer Service Team,youprovidecustomerservicesecondtononewhileassuringthefrontendpaperworkiscompliantandissubmittedwithzeroerrorsandomissions.Youarethefirstlineof contact withnewpatients.Youserveourcustomersbyperforming tasksrelated topatientcareandthirdpartyreimbursement.Why work for Rotech?If we take a look at all the ways employees benefit fromworking at Rotech, we have a philosophy we like to call:"The RotechDifference.What's the Rotech Difference?It's made up of all the benefits,services and offerings available to Rotech Employees. It is the employee-basedstrategies that make our company an employer of choice in the healthcareindustry. As a member of the Rotech Healthcare Team, employees can takeadvantage of many great opportunities as part of their careerpath.ResponsibiliEssential Duties and Responsibilities:Communicates with patients/clients and referral sources both verbally and inwriting to ensure patient/client questions and concerns are processed in atimely mannerCoordinates all patient information, processes paperwork, includingpreparation of file for Billing Department, and completes batch reports forUPS deliveriesComplies with all applicable company policies and procedures to meet JCAHO andcompany standardsProcesses paperwork-confirms tickets, inputs new patient set-ups, andassembles chartsCompletes SOPs/CMNs and documents on tracking logVerifies Medicare, Medicaid, and private insurance coverage informationClears previous day's route and checks all paperwork for accuracy andcompletenessPrepares deposit for location on a weekly basisMaintains referral logProvides service for all retail/walk-in equipment requestsQualificationsHigh school diploma or GED equivalentEmployment is contingent upon a drug screening test and backgroundinvestigationExperience in medical field and administrative record management Physical Demands:While performing the duties of this job, the employee is regularly requiredto sit and talk or listenThe employee is occasionally required to walkSpecific vision abilities required by this job include close vision Competencies:Knowledge of Medical terminologyKnowledge of medical billing practicesKnowledge of billing reimbursementKnowledge of insurance policies and requirementsStrong customer service experienceRotech offers:Competitive CompensationCareer Path and Management opportunitiesHealth and wellnessbenefits to include medical, prescription, dental andvision plans, short term and long term disability, supplemental lifeinsurance and flexible spending accountsEmployee Assistance programPTO and paid holidays401KBonus'Employee DiscountsEmployee Referral programEmployee Recognition programEmployee Service ProgramMake the right move, Contact us today!This process will take approximately 5-7 minutes to complete. The hiringmanager will review your resume and contact you if your qualifications matchour needs. We appreciate your interest in Rotech Healthcare Inc.Equal Opportunity Employer of Minorities,Females, Protected Veterans and Individuals with DisabilitiesRotech Healthcare Inc. recruits, employs, trains, promotes,transfers, separates from employment and compensates employees withoutregard to membership in, association with, or perception of race,color, age, gender, religion, creed, national origin, ancestry, citizenship,marital status, veteran status, sexual orientation, physical or mentaldisability, pregnancy or any other personal characteristic protected byapplicable federal, state and local laws governing nondiscrimination inemployment in each locality where Rotech has employees.