Mitchell Consulting Services Group, INC. DBA - MCS Help Desk Technician in Colorado Springs, Colorado

Title Help Desk Technician Req Number INF-18-00022 About the OrganizationMCSG Technologies is a Native American owned, SBA certified 8(a) andHUBZone certified small business based in Oklahoma with operations across theUnited States. We specialize in delivering world class TechnologySolutions, Cybersecurity/Information Assurance Solutions, LogisticsSolutions and Services as well as Healthcare Services to both governmentagency clients and commercial entities nationwide. Today, MCSGTechnologies' teams are helping clients to develop new solutions to solveever-evolving IT, Engineering, Security and Healthcare challenges. MCSGTechnologies has received multiple awards for our exponential growth,including earning the #2 spot on the OKC Metro 50 Awards in 2014 and #13in 2015. Additionally, we were recognized on the prestigious Inc 500 listwith the #44 spot in 2014 and #111 in 2015. EOE Statement Open Date3/12/2018 Full-Time/Part-Time Position Help Desk Specialist LocationMCSG - Fort Carson Shift Various Shifts DescriptionThis position is located at Fort Carson and supports the US Army. This rolereceives inbound calls and emails to troubleshoot issues had by deployedsoliders with BFT (Blue Force Tracker). It is located in a 24x7x365facility and will require work on nights, weekends, and holidays. Shiftsrotate quarterly. Position RequirementsRequired Skills and Education:- General Help Desk knowledge- Networking knowledge (Should know OSI model basic concepts)- Must be able to work a rotating shift (1st, 2nd, & 3rd shifts)- Ability to work with people via email or telephone and calmly extractknowledge of the issue to determine real root of problem- Very outgoing personality, must work well in a hardworking and busy teamenvironment- Must be able to work with a very diverse team- Secret Clearance RequiredPreferred Skills and Education:- Security Certification (Security+ or higher)- Cisco skill set is an advantageWe are an equal employment opportunity employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, gender, national origin, disability status, protectedveteran status or any other characteristic protected by law.