Marriott Colorado Springs Night Auditor in Colorado Springs, Colorado

SUMMARY: The Night Auditor is primarily responsible for auditing dailyrevenues for accuracy. S/he is responsible for maintaining an efficient andeffective flow of information with guests, Team Members, managers,housekeeping, and other departments within the hotel.The Night Auditor shall strive to provide exceptional service to both internaland external guests at all times. S/he will be responsible for exemplifyingthe Hotel s Culture and Portfolio Hotels & Resorts Core Values.ESSENTIAL JOB FUNCTIONS: Maintain complete knowledge of and comply with all departmentalpolicies/service procedures/standards. Maintain complete knowledge of correct maintenance and use of equipment.Use equipment only as intended. Maintain positive guest relations at all times. Resolve guest complaints to ensure satisfaction. Balance and audit for accuracy all room and tax charges, cashier sreports, and guest accounts. Complete and transmit daily management and accounting reports andsupporting documents. Prepare customer tracking reports, market segmentation reports, foodand beverage revenue reports, and other auditing reports necessary to ensurethe accurate accounting of hotel revenues and expenses. Act as a hotel liaison during night hours. Communicate with other hotel departments as necessary to resolveaccounting discrepancies and to request or provide information. Perform guest service functions as required; may assist in bookingroom reservations, answering hotel phone calls, and notifying guests ofmessage Conveys company information, decisions, or problems to appropriateparties on a timely basis. Act as Manager on Duty. Bring passion and delight to your guests and peers. Assist guests with reports of lost/stolen articles, following hotel policy. Adhere to hotel requirements for guest/employee accidents or injuriesand in emergency situations. Other duties as assignedAssociate is held accountable for all duties of this job and other duties asassigned.EXPERIENCE & EDUCATION: High school diploma or equivalent Some college preferred Previous front office experience preferred Must have a comprehensive knowledge of service standards, guestrelations, and etiquette. Two years customer service experience Basic computer, telephone, and math skills Strong command of English Other languages helpfulJOB REQUIRMENTS: Must be a United States citizen or possess a valid work permit Must have excellent phone etiquette Must be able to read, write and speak English Must have basic computer skills Must have working knowledge of Microsoft Office programs Must be able to work well under pressure Must be able to accurately follow instructions, both verbally and written Must be highly detailed orientated Must be able to work in a fast paced environment Must have excellent listening skills Must possesses excellent communication skills Must be professional in appearance and demeanor Must always ensure a teamwork environment Ability to work a flexible schedule that may include evenings,weekends and holidays Must have the ability to deal effectively and interact well with theguests and associates Must have the ability to resolve problems/conflicts in a diplomaticand tactful manner Ability to assist with the design and preparation of statistical reportsand presentations Assumes responsibility for personal growth and development Must have a passion for creating an exceptional experience for all guests Skilled in problem solving by identifying the problem and workingthrough it. Possess strong leadership, motivational, organizational and verbalcommunication skills.WORKING CONDITIONS: Must be able to stand on feet throughout the shift, with intermittentperiods of walking Must be able to occasionally lift, carry, push & pull up to 25 lbswith assistance Must be able to perform simple grasping, fine manipulation, andrepetitive hand & arm movements frequently, and squeezing & overheadreaching occasionally. Must be able to climb stairs occa