Peak Vista Reception Supervisor - Dental in Colorado Springs, Colorado
Title:Reception Supervisor - Dental
Locations:2828 International Circle
Category:Administrative / Clerical / Skill Trades
Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 26 outpatient health centers in El Paso, Teller, Lincoln, Adams, Arapahoe, Elbert, and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves over 90,000 patients in the Pikes Peak and East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).
Reception Supervisor for Dental, 2828 International Circle, Colorado Springs, CO.
Job Summary (Essential Functions)
Working Supervisor, sometimes housed at the front desk. Responsible for orientation & training of new reception staff in technical and computer duties using the training plan, maintain the training plan and update as needed in the computer, as well as train existing staff on any new processes – in partnership with EPM/EHR training staff. Responsible for understanding the computer systems used at Peak Vista and is the front desk resource for these processes. Monitors all receptionist work to ensure all processes are being carried out accurately and efficiently according to the Reception Manager’s direction. Works with all assigned departments to maintain positive impact to the Revenue Cycle from all reception activities. Participates in continuous process improvement activities, regarding reception activities. Provides coverage for staff for training times and staffing shortages. Supervisory duties: Timecard maintenance and approval in ADP Reception staff. Responsible to report to Reception Manager any work performance issues.
Supervision exercised: Reception staff for Dental
Supervision received: Reception Manager
Education: High School Graduate or equivalent, required.
Work Experience: 1 year supervisory experience in a healthcare setting preferred. 1 yr. healthcare experience or direct patient interaction preferred.
Cognitive Skills (Language, Math, Reasoning Ability): Good language, math, reasoning and critical thinking abilities
Computer Skills: Basic computer knowledge required as well as keyboarding skills
Other Skills: Ability to work with a diverse group of people, provide great customer service, remains calm under pressure, & handles multiple issues that are time sensitive. Bi-lingual (Spanish preferred)
Certificates & Licenses: N/A
Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 25 pounds.
*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is a drug and alcohol free workplace an an Equal Opportunity Employer.